1. Overview

This policy outlines the terms and conditions for subscription cancellations and refunds for The legalLobby platform, operated by LEXHUBPRO PRIVATE LIMITED. We are committed to fair and transparent policies while maintaining sustainable business operations.

2. Subscription Plans Covered

This policy applies to all subscription plans offered on The legalLobby platform:

Plan Name	Monthly Price	Billing Cycle
Standard Plan	₹599 + GST	Monthly/Annual
Advance Plan	₹999 + GST	Monthly/Annual
Premium Plan	₹2,999 + GST	Monthly/Annual

3. Cancellation Policy

3.1 Right to Cancel

You may cancel your subscription at any time through your account dashboard or by contacting our customer support. Cancellation is effective at the end of your current billing period.

3.2 Monthly Subscriptions

• You can cancel anytime before the next billing date
• Cancellation must be submitted at least 24 hours before renewal
• You will retain access to services until the end of your current billing period
• No refund will be provided for the unused portion of the current billing period (see refund policy below)
• Auto-renewal will be disabled upon cancellation

3.3 Annual Subscriptions

• You can cancel within 7 days of purchase for a full refund (see Section 4.2)
• After 7 days, cancellation is effective at the end of the annual period
• Pro-rated refunds are not available for annual subscriptions after the 7-day window
• You retain access to services for the remainder of the paid annual period

3.4 How to Cancel

4. Refund Policy

4.1 General Refund Terms

Refunds are processed in accordance with the Consumer Protection Act, 2019 and our fair usage policy. All refund requests are evaluated on a case-by-case basis.

4.2 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for all new subscriptions:

• Applies to first-time subscribers only
• Valid for 7 calendar days from the date of initial subscription
• Full refund of subscription fees (excluding GST and payment gateway charges)
• Refund request must be submitted within the 7-day period
• Account access will be terminated upon refund processing

4.3 Refunds After 7-Day Period

After the 7-day money-back guarantee period:

• Monthly Subscriptions: No refunds for partial month usage. Services remain active until the end of the billing period.
• Annual Subscriptions: No pro-rated refunds after 7 days. Services remain active for the full paid period.

4.4 Exceptional Circumstances

Refunds may be considered outside the standard policy in the following circumstances:

• Technical Issues: Platform unavailability for more than 72 consecutive hours due to our fault
• Service Failure: Core features completely non-functional and unresolved within reasonable time
• Billing Errors: Incorrect charges or duplicate payments
• Account Security: Unauthorized charges due to platform security breach (verified cases only)

Such cases will be reviewed individually. Documentation and evidence may be required.

4.5 Non-Refundable Items

The following are NOT eligible for refunds:

• Marketplace transaction fees and commissions
• Setup or onboarding fees (if applicable)
• Custom development or integration costs
• Training and consultation services already delivered
• Third-party service charges (payment gateway fees, SMS charges, etc.)
• Add-on features or services purchased separately
• Subscriptions cancelled after the 7-day guarantee period

4.6 Refund for Service Downgrade

If you downgrade your subscription:

• The downgrade takes effect at the next billing cycle
• No refund is provided for the difference in plan costs
• You retain access to higher-tier features until downgrade takes effect

5. Refund Process and Timeline

5.1 How to Request a Refund

5.2 Refund Timeline

Stage	Timeline
Request Acknowledgment	Within 24 hours
Review and Decision	3-5 business days
Refund Processing (if approved)	7-10 business days
Credit to Original Payment Method	5-10 business days (varies by bank/payment provider)

5.3 Refund Method

• Refunds are processed to the original payment method used for subscription
• Credit/Debit Card: 5-10 business days for credit to appear
• UPI/Net Banking: 3-7 business days
• Wallet (Paytm, PhonePe, etc.): 2-5 business days
• If the original payment method is no longer valid, alternative arrangements will be made (bank transfer)

5.4 GST and Tax Refund

For approved refunds:

• The subscription amount will be refunded in full
• GST paid will be adjusted as per GST regulations and refunded where applicable
• A credit note will be issued for tax compliance purposes

6. Marketplace Transaction Refunds

6.1 Legal Services Payments

Payments made for legal services through the marketplace are subject to separate terms:

• Refunds for legal services are handled directly between clients and legal professionals
• The legalLobby acts only as a facilitator and does not guarantee service quality or outcomes
• Disputes should be resolved directly with the service provider
• Our dispute resolution mechanism can be invoked for mediation (non-binding)

6.2 Marketplace Transaction Disputes

In case of payment disputes related to marketplace transactions:

• Contact the legal professional directly within 7 days of service delivery/payment
• If unresolved, submit a dispute through the platform's dispute resolution center
• Provide all relevant documentation and communication records
• Our team will mediate (resolution is at the discretion of both parties)
• Platform transaction fees are non-refundable even if service refunds are issued

7. Account Termination by Company

7.1 Violation of Terms

If your account is terminated by us due to violation of Terms and Conditions:

• No refund will be provided for the remaining subscription period
• All marketplace transactions will be settled as per existing agreements
• You will lose access to all platform features and data immediately

7.2 Service Discontinuation

If we discontinue the service entirely:

• Minimum 90 days advance notice will be provided
• Pro-rated refund for the unused portion of annual subscriptions
• Assistance with data export and migration

8. Free Trials and Promotional Offers

8.1 Free Trial Period

• Free trials can be cancelled anytime during the trial period
• No charges apply if cancelled before trial expiration
• After trial expiration, standard subscription charges apply
• Only one free trial per user/organization

8.2 Promotional Discounts

• Promotional pricing is valid for the specified period only
• Refunds on promotional subscriptions follow the same policy
• Refund amount is based on the discounted price paid, not regular price
• Promotional codes cannot be combined with refund requests

9. Data Retention After Cancellation

9.1 Data Access

• You can access and export your data until the end of your billing period
• After cancellation, you have 30 days to export data before deletion
• Data export can be requested by contacting support

9.2 Data Deletion

• Personal data is deleted 90 days after subscription termination (unless required by law)
• Anonymized usage data may be retained for analytics
• You can request immediate data deletion (subject to legal obligations)

10. Consumer Rights Under Indian Law

As per the Consumer Protection Act, 2019, you have the right to:

• Be informed about the quality, quantity, potency, purity, standard, and price of services
• Seek redressal against unfair trade practices or restrictive trade practices
• File a consumer complaint with the appropriate consumer forum
• Fair and transparent cancellation and refund policies

This policy complies with the Consumer Protection (E-Commerce) Rules, 2020, which require:

• Clear disclosure of refund and cancellation policies
• Processing refunds within specified timelines
• Grievance redressal mechanisms

11. Modifications to Policy

We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be effective upon posting on the platform with updated "Last Updated" date. Material changes will be communicated via email 15 days in advance.

12. Force Majeure

We are not liable for refunds or cancellation penalties in cases of force majeure events (natural disasters, government actions, technical failures beyond our control, etc.) that prevent service delivery.

14. Legal Compliance

This Refund and Cancellation Policy complies with:

• Consumer Protection Act, 2019
• Consumer Protection (E-Commerce) Rules, 2020
• Information Technology Act, 2000
• Indian Contract Act, 1872
• Reserve Bank of India guidelines on digital payments and refunds

15. Acknowledgment

By subscribing to The legalLobby services, you acknowledge that you have read, understood, and agree to this Refund and Cancellation Policy.